Renfe Viajeros Sociedad Mercantil Estatal S.A. (“Renfe Viajeros”), with registered office at Avenida Ciudad de Barcelona, 8-1ª planta, 28007 Madrid.
You can contact the Renfe Group Data Protection Officer at the following email address: dpd@renfe.es.
1. To manage the purchase and booking of luxury train products offered by RenfeViajeros.
2. To monitor, analyse and manage situations of risk and/or fraud. To do this, we may ask you for your identity document to check it against the name on the ticket and verify your identity. This comparison will also facilitate faster access to scheduled activities.
3. To send non-commercial notifications. This includes notifications such as: possible incidents, reminders of the date of travel and available products and services. For this purpose, we send emails and/or SMS messages.
4. Provided we have your consent, sending commercial communications from Renfe Viajeros.
5. Managing and analysing incidents, complaints, suggestions or claims that we may receive.
6. Managing your special requests relating to your personal circumstances, such as allergies, intolerances, etc.
7. Improve the quality of products and services in order to increase your level of satisfaction. To this end, we may compile statistics, conduct surveys, perform actuarial calculations, calculate averages and/or carry out market studies that may be of interest to Renfe Viajeros. When you have purchased products or services related to Renfe Viajeros Luxury Trains, or have travelled on one of these trains, we may send you electronic communications inviting you to participate in surveys about our commercial offering, your purchasing experience and your travel experience.
The data will be processed for the period strictly necessary to fulfil the purposes described.
In connection with the relationship between Renfe Viajeros and you as the ‘data subject’, the following categories of personal data will be processed:
Renfe Viajeros asks you to keep your data up to date to ensure that the data we process is accurate at all times. If you change your details, please let us know so that we are aware of your current situation.
Most of the data we process for the purposes indicated above has been obtained directly from you as the data subject, through the communication channels indicated in the contracting procedure that we have made available to you on our website.
However, we inform you that, on occasions, we may process your data when it has been provided by third parties such as travel agencies or other individuals who request or contract, on your behalf, the products and/or services we offer through our website.
If you provide us with data from third parties, you must first obtain their consent or, where applicable, the necessary legal authority to do so, and inform the third party or parties of the content of this privacy policy. Otherwise, please refrain from providing us with such personal data.
1. Renfe Operadora for the purpose of complying with legal obligations.
2. Competent authorities when Renfe Viajeros has a legal obligation to provide them and for the exercise, where appropriate, of any legal actions that may arise.
3. In addition, Renfe Viajeros collaborates with third-party service providers who have access to your personal data and who process said data on behalf of and for Renfe Viajeros as a result of their provision of services.
As a data subject, you may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability by contacting Renfe Viajeros'Legal Department by email at derechos.viajeros@renfe.es or by post at Renfe Viajeros Sociedad Mercantil Estatal S.A. Avenida Ciudad de Barcelona, 8-1ª Planta – 28007 Madrid.
If you consider that Renfe Viajeros has not processed your personal data in accordance with the applicable regulations, you can contact the Data Protection Officer at dpd@renfe.es. You may also lodge a complaint with the Spanish Data Protection Agency.